Reduced Sales has Changed everything for ecommerce sites
During the past few years, a lot of attention has been focused on improving sales conversion. With traffic diminishing during the recession, business owners had to get the best performance possible. Unfortunately, many are at a loss about what needs to be optimized.
Sales Conversion Improvement – What Makes Customers Buy?
Sales conversion is the process of creating a customer out of a visitor. In years past, traffic was the key imperative. The belief was that more traffic was sufficient to ensure greater sales. Not much was known about visitor’s psychological or shopping profiles therefore an appropriate web site content and site navigation strategy couldn’t be devised. ecommerce store owners and corporate webmasters simply crossed their fingers and hoped for the best.
When the recent recession hit hard, even websites with a lot of daily traffic found their sales conversion rates were dropping. In some cases, traffic from search engines dropped by 50% from the levels seen in 2005/2006. With fewer visitors searching for products and searching for different benefits (lower price) most ecommerce site owners needed to learn more about shopper’s new motivations and purchase triggers. Some turned to their Google analytics stats to help gain a better understanding of how people were entering the site and what content attracted them and which turned them off. Google analytics services have improved allowing us to drill down to more actionable information. Google website optimizer also offers an opportunity to test different types or styles of content to see which generates improved sales.
Conducting testing on an ecommerce site is something most ecommerce managers don’t like to do. Often the websites weren’t designed for such experimentation. Testing is important and has to be done in a fashion where variables are controlled. Otherwise the reliability of the results might be questionable. Still, every ecommerce web site can be tested to improve sales conversion. In the process of swithing items and product descriptions, you’ll learn more about what your visitors are thinking and their likes and dislikes. In the long run, this could mean the difference between succes and failure.
SEO Improves Conversion Rates
Often, through the process of optmizing a website, conversion rates increase. This is due to the fact that most visitors come from search engines, and when the site is keyword relevant, it is more useful and comfortable for them. Keywords are easy to see and undertand. The keyword focus keeps these visitors in their comfort zone. Keywords that are hyperlinked or at least have a different color, are more credible navigation cues. People trust plain text links to click on more than they do graphic buttons. A graphic is often considered a sales-oriented cue, not an information source. Graphics are used for the call to action. People believe buttons have to do with a purchase commitment, and often they’re not ready for that when they arrive. However, when consumers want to purchase something, a graphic “buy now” button is the best way to go.
Efficient and Helpful Customer Experiences
Time is money even to a shopper. That’s why some product details have to be included with product pictures. But which details and how do you describe them? Optimization of the product details and how they’re organized is important to search engine rankings (Google Shopping Results) and to the customer.
If this is done correctly, it can enhance search engine rankings and rankings in Google shopping results. Google and other search engines like it when your clickable pictures offer clues as to what the product is about, so visitors know whether that product page is worth visiting. A short, precise keyword-laden feature and benefit is the best way to give Google what it needs to know. Google looks at words near the clickable picture. Its ranking algorithm assesses and analyzes them.
When keywords (and product details that are important ) are used, you increase the visitor’s desire to click through and investigate that specific product further. Rather than being too simple, you’ll want to provide specific details at this point in the customer’s visit. Many ecommerce sites provide non-customized information, or information provided by the manufacturer on product descriptions. It’s a standard text branding promotional blurb that’s often the same for all their product lines. That kind of duplication hurts many ways. Everything needs to be unique to the degree possible.
ecommerce product listing optimizationis an art that helps products get listed higher in Google shopping results. Google shopping is an increasingly important source of sales for ecommerce web sites. And the competition for rankings grows daily.
Below is an example of a typical product introduction. This one is for golf clubs. The graphic only shows major golf brands, many of which are unknown to the visitor. And a search engine cannot read graphics nor extract any information about the specific product page being linked to. The result is poor search engine rankings and confusion for the shopper. Most golfers are looking for a particular feature or benefit. They believe buying a new driver will improve some ailing aspect of their golf game.

Unhelpful Listing of Golf Brands
Some retailers believe the buy now button is all the navigation clues a visitor needs. In fact, a visitor wants to see product pictures, details, and shipping info readily. Making a visitor click around to get the info is one way to lose that customer. You’ve got their attention, give the right information that builds interest and gives them a reason to buy – your call to action.

Golf Driver page now gives clues as to where they might find the right club for them.
This revised graphic provides information about each brand of golf drivers. Not much info added, but it provides the type of benefits/features golf shoppers have on their minds. The difference between one golf club driver brand and another is negligible. On this site, the owner believes the brands are the only sales tool he needs. I don’t believe brands can do it, simply because the visitor will be visiting many other sites with the same golf brands. He needs to provide differentiation for both search engines and his visitors.
The point is to facilitate better navigation and make the shopper confident that they can achieve the satisfaction they want. Never let the shopper flounder. And this is a frequent problem on large websites where there are many types of visitors and thousands of products. The visitor loses focus and gets confused and discouraged. That’s when they try to leave and the website launches a pop up with a big discount. You don’t need the big discount loss if you do it right the first time.
By giving a shopper a distinct mission, they might find a driver they like and buy it. If some golf brands offer better profit margins, then they can be subtly featured or emphasized. The whole point to improving sales and search engine rankings is to provide trustworthy clues to better site navigation. It keeps visitors comfortable and moving toward purchase. It also gives search engines the word clues they need to be able to index and rank your product pages.
I’ve seen this sales conversion process work wonders on a hotel site, bath and beauty site, sports apparel site, and many others. With the first puchase in the bag so to speak, the ecommerce software can offer additional purchase ideas and it won’t annoy the shopper. Their primary mission has been satisfied, so now they’re relaxed and won’t be averse to buying something else like a box of golf balls or a new hat. Even if the keyword optimization reduces brand visibility, keyword variety, and lowers total search engine traffic, the resulting sales improvement was worth it.
Learn more about SEO and what’s wrong with your ecommerce site from an experienced, proven SEO Company.
Filed under: Copywriting, Google, Link Building, Pay Per Click, SEO, Yahoo | Tagged: ecommerce optimization, golf site seo, online sales, product details, sales improvement, search engine optimization, SEO, SEO company, SEO services | Comments Off